FAQs
We are dedicated to providing you with high-quality products that enhance your personal grooming and skincare routines. At Vade, we prioritize customer satisfaction and aim to deliver an exceptional shopping experience. If you have any inquiries or need assistance, feel free to contact us at vadeclub.qa@gmail.com.
FAQs
What products does Vade offer?
Vade specializes in Body Trimmers and Silicon Body Scrubbers designed to elevate your grooming and skincare routines.
Where does Vade ship its products?
We currently ship our products to addresses within Qatar and select Gulf Countries.
What is Vade's refund policy?
We offer exchanges only in the event that a customer receives a damaged parcel. Please refer to our Refund Policy for more details.
How long does it take to process and ship an order?
Please allow 1-2 business days for order processing before shipment. Shipping times may vary depending on the destination.
Are there additional charges for shipping?
Shipping fees are calculated based on the weight of your order and the delivery location. Any customs duties or taxes are the responsibility of the customer.
Can I track my order?
Yes, once your order is shipped, you will receive a shipping confirmation email with tracking information.
What should I do if I receive a damaged parcel?
If your parcel arrives damaged, please contact us at vadeclub.qa@gmail.com within 3-4 Days of receiving your order for an exchange.
How can I update my personal information or address?
You can update your personal information or shipping address by logging into your account on our website or by contacting us via email.
What payment methods does Vade accept?
We accept various payment methods, including credit/debit cards and other secure payment gateways, as displayed during the checkout process.
How can I contact Vade for further assistance?
For any additional inquiries or assistance, please reach out to us at vadeclub.qa@gmail.com. Our team is here to help.